7. Collect analytics and user data on how your guides are being used
The success of your user guides is determined by how your users engage with them. The good news is that with the right tools, these interactions can be tracked and analyzed in great detail.
For example, Whatfix’s digital adoption platform helps organizations monitor content engagement rates, clicks, scrolls, and exits, giving teams enough data to pinpoint content most beneficial for users and those that lead to the most dropoffs.
With Whatfix’s product analytics software, teams can also create custom events to track, create user cohorts to help with targeting, monitor user flows, and collect data from users are what types of support issues they’re searching for to help you identify new user guides and help content to create.
7. Collect analytics and user data on how your guides are being used
The success of your user guides is determined by how your users engage with them. The good news is that with the right tools, these interactions can be tracked and analyzed in great detail.
For example, Whatfix’s digital adoption platform helps organizations monitor content engagement rates, clicks, scrolls, and exits, giving teams enough data to pinpoint content most beneficial for users and those that lead to the most dropoffs.
With Whatfix’s product analytics software, teams can also create custom events to track, create user cohorts to help with targeting, monitor user flows, and collect data from users are what types of support issues they’re searching for to help you identify new user guides and help content to create.
